DotComOnly editors select and review products independently. If you buy through our affiliate links, we may earn commissions, which support our testing.

17 Best CRM Software of 2024 (Compared and Reviewed)

Choosing the right CRM software is vitally important to maximize sales and build customer relationships. From collecting lead information to managing customer data, the best CRM software can help you meet your goals. In this guide, I ranked and reviewed the 17 best CRM software, along with my top 5 choices, so you can pick the best one for you.

Best Overall;


A sales-focused CRM that uses AI to automated repetitive tasks and manage leads and sales.


Customize your workflows to track all aspects of the sales cycle, from lead gen to post-sale support.


Salesmate is great for those that want to increase revenue and connections in their business.

Freshworks CRM

Personalize engagement, shorten your sales cycle, and grow your business with Freshworks CRM.


If you want to sell smarter and close more deals, Salesforce is the #1 CRM to consider.

We’re reader-supported. When you buy through links on our site, we may earn an affiliate commission.

As competition for leads and sales grows, sales teams and business owners need a better way to track customers through every stage of the buyer journey.

This is where choosing the right CRM software comes into play.

Customer relationship management (CRM) software aims to nurture these customer relationships across your channels, ensuring an excellent customer journey and experience, and ultimately guiding customers down the sales funnel.

CRM tools help manage and improve company interaction within a database by leveraging email marketing, lead generation, and marketing automation.

In an industry, where 72% of companies use a CRM to build better customer relationships and track interactions, understanding what the best customer relationship management software for you is will pay off.

What is the Best CRM Software?

After using a ton of different CRMs across numerous tech companies and testing both small business CRMs and enterprise CRMs, here are my top picks for the best CRM software.

1. Pipedrive.

pipedrive logo

Pipedrive is the best overall CRM software that I have found. With AI powering repetitive tasks and managing leads and sales, Pipedrive is a tool that is designed just right for salespeople.
9.3out of 10

Best For; Growing your revenue

Price: $12.50/mo-$99/mo

Annual Discount

Yes – Save 17%


Get Started For FreeTry Pipedrive

Pipedrive is a sales-focused CRM that uses AI to automated repetitive tasks and manage leads and sales. They currently support over 90,000 customers and over $24 billion in deals have passed through their platform.

Key Features:

pipdrive key features
  • Lead Management – Track leads and sales from forms, chatbots, and more on a 24/7 basis.
  • Visual Sales Pipelines – You can organize your pipeline and create custom stages (hot, warm, cold) by rep or team member.
  • Communication Tracking – A full contact history tracks calls, emails, chats, and more and allows you to set your schedule in real-time.
  • Mobile Apps – You can use Pipedrive from your mobile device and integrate your smartphone with other sales apps to increase sales.

User Experience:

pipedrive user experience

Pipedrive is another great platform when it comes to the user experience. 

With dashboards that range from simple to complex, you can get as much or as little information as you want.

Look at your deals started, deals lost, activities, and even how much revenue you’ve generated, all in one place.

With an easy-to-understand left-hand side menu, you can also look at various reports that show you how your sales are doing.


Pipedrive Pricing

Pipedrive offers four paid plans: Essential, Advanced, Professional, and Enterprise. These plans range from $12.50 per user per month to $99 per user per month.

What I Like/Dislike About Pipedrive:


  • Can easily add deals, values, win probabilities, and close dates.
  • Unlimited custom fields collect any piece of customer information.
  • Custom reports can track revenue estimates and recurring revenue.
  • Activity reports can track individual sales calls, emails, demos, and events.
  • Lead source data reports tell you where your leads came from (organic, direct, SEM, social, outbound sales, etc.)
  • “Sales Assistant” creates performance tips and automation recommendations to save you time.


  • Filters need more options to really dive deep and get the data you need.
  • With so many updates, the platform can feel a bit overwhelming at times.
  • Product Updates
  • No native dark mode means that you might experience some discomfort if you use the platform for long periods of time in low-light conditions.

Product Updates:

  • New Leads Performance and Conversion reports show you how your leads are doing at each stage of the sales process.
  • Scheduling Campaigns allow you to automatically add new deals, contacts, and activities based on certain criteria.

Try Pipedrive

Save by Comparing CRM Software Quotes

2. Monday.

Best CRM Workflows. logo


Want to get your hands on the best CRM overall? With custom sales pipelines created based on your specifications, the ability to set up your own workflows and make the best out of your data, and many other functions, I declare as the best CRM system overall.8.8out of 10

Best For

CRM Workflows



Annual Discount

Yes – Save 18%


Get Started For FreeTry allows you to customize your workflows to track all the aspects of the sales cycle, from lead generation to post-sale support.

If you want to tailor anything related to your sales pipeline, workflow, or customer data, is your best bet.

Getting the complete view of your customers and sales data is very accessible with, and it’s an excellent choice for companies that want to monitor their sales process closely.

In addition, you can visualize everything at a glance with the dashboard, making it easy to spot any potential bottlenecks or problems in your sales cycle.

Key Features:

monday key features
  • Have everything laid out in front of you so that you can quickly spot any potential problems in your sales cycle
  • Easily customizable to track all aspects of the sales process
  • Great for companies that want to monitor their sales pipeline and performance closely
  • While on the go, you can also access through its mobile app
  • Integrate with other apps and tools you use

User Experience:

monday user experience

Graphs, pie charts, bar charts, and tables are used to display information in an easy-to-understand way.

The interface is clean and simple, making it easy to find what you’re looking for.

You can also click on any element in the interface to get more information about it.

With the ability to know which salesperson is working on which deals, you can quickly assign tasks and follow up with customers.


monday pricing

With a free 14-day trial, you can explore all of’s features to see if it’s a good fit for your company.

After that, paid plans are as follows (for a team of three people minimum):

  • Individual: $0 free forever
  • Basic: $8 / seat / month
  • Standard: $10 seat / month
  • Pro: $16 seat / month
  • Enterprise: Contact them for a custom plan

What I Like/Dislike About Monday:


  • You can use this platform to do everything from collecting user input to displaying it in a chart so that you can make decisions based on data.
  • Collaborate with team members in real-time, which makes it easy to get work done quickly.
  • Great at helping with job management and scheduling.


  • Monday Work Docs’s search functionality is not as good as some of the other options on the market.
  • With so much freedom, creating workflows is not as straightforward as it could be.

Product Updates:

  • New customizable work forms allow you to gather information from your team more efficiently.
  • With the Connect Boards Columns feature, you can now see even more data points at a glance.
  • Using the new presentation mode, you can present your data in a way that is easy for others to understand.

Get started with

3. Salesmate.

Best for businesses that want to build solid relationships.

salesmate logo

Adam’s Take

If revenue and relationships are the two most important factors in your business, then Salesmate is my recommendation for you. With a simple, personal and productive experience, you’ll always be on top of your customer relationships.7.8out of 10

Best For

Relationship Building



Annual Discount

Yes – Save 20%


Get Started For FreeTry Salesmate

Salesmate is great for those that want to increase revenue and connections in their business.

Salesmate is a cloud-based sales performance customer management software that empowers your sales team and customers with simple, personal, and productive experiences.

Providing a personal touch to your prospects ensure they get the right information at the right time.

Key Features:

salesmate key features
  • Sales sequences allow you to create automated playbooks for any stage of the sales cycle.
  • Save time, increase focus, and stay on track by having your team’s activities in one central hub.
  • With sales automation features like email sequences, drip campaigns, and workflows you can nurture leads without lifting a finger.
  • Using a lead assignment system makes it easy to funnel contacts to the right salespeople for quick action.
  • A report library that’s easy to navigate and understand allows you to run reports on any sales-related data.

User Experience:

crm software

You can create a dashboard that is customized to your needs and preferences, making it easy to see the information that is most important to you.

The interface is clean and straightforward, making it simple to find what you’re looking for.

With a focus on the visual, Salesmate makes it easy to see your sales process and progress.

Pricing Plans:

crm software

The following are the pricing plans available with Salesmate:

  • Starter: $12 per user/ month
  • Growth: $24 per user/ month
  • Boost: $40 per user/ month
  • Enterprise: Custom pricing is available

What I Like/Dislike About Salesmate:


  • 700+ commercial app integration is supported by Salesmate, including Google Apps, Microsoft, and Zapier.
  • With the best built-in calling (and SMS) in more than ninety countries worldwide, Salesmate is a great solution if you’re looking to streamline your communication.
  • Using their powerful dialer, you can connect to anyone within your contact list through an easy to use interface
  • Secure & compliant enterprise security and compliance standards (for private and sensitive data) mean that Salesmate is a safe solution for your business.


  • Multiple hard refreshes are sometimes required to load pages correctly
  • Email tracking is not as accurate as some of the other options on the market.
  • A better scheduler can help you to keep track of your tasks and events.

Product Updates:

  • Create banners in Chat Journeys so your representatives can quickly answer frequently asked questions.
  • Customize your meeting greetings with your company logo, tagline, and colors.
  • Security improvements for users mean that your data is more secure than ever.

Get started with Salesmate today.Try Salesmate

4. Freshworks CRM.

Smartest Sales Features.

freshworks logo

Adam’s Take

If you want to have more context-driven sales with a shorter sales cycle, then I’d urge you to check out Freshworks. With a 360 degree view of your customers, you can close deals faster and be more effective in your sales process.8.2out of 10

Best For

Smart Sales Features



Annual Discount

Yes – Save 17%


Get Started For FreeTry Freshworks

Freshworks CRM (formerly Freshsales) is an AI-based CRM for lead scoring, email activity, email capture, and so forth. One of its most prominent features is that it provides a 360-degree view of your business.

Key Features:

freshworks key features
  • Lead Management – Provides solutions to convert prospective leads into customers.
  • Deal Management – Gives you a thorough picture of where the deal is placed in the sales funnel. Also helps you manage and organize every step in the funnel and maximize your chances of conversion.
  • Tracking and Lead Scoring – With in-built AI-feature, you can rank and score leads, and identify the ones most likely to make a purchase.
  • Auto Lead Assignment – The CRM allows handpicked leads to select salespeople automatically.
  • Smartforms (web-to-lead) – When a person fills up the web-form on your website, they automatically become a lead and are added to your database.

User Experience:

freshworks user experience

If you want to see your whole customer journey mapped out in front of you, then Freshworks CRM is a great option.

With the ability to see every interaction that a customer has had with your company, you can quickly resolve any issues that they may have.

You can also see all the various integrations that happen along the journey, making it easy to track down any problems.

Pricing Plans:

freshworks crm pricing

Freshworks CRM offers four plans, starting from $0 up to $69 per user per month (when billed annually).

What I Like/Dislike About Freshworks CRM:


  • Provides high-level automation and intelligent workflows.
  • Extensive range of integrations, including MailChimp, Zapier, Calendar, Piesync, Segment, and more.
  • RESTful APIs to help you read, modify, add, and delete data from the help desk.
  • Behavior-based lead segmentation.
  • Advanced lead scoring based on characteristics and behavior.
  • Sends out personalized welcome and voicemail messages.
  • GDPR-compliant.
  • 21-day free trial period.
  • Excellent customer support via phone and email.
  • Known as one of the best mobile CRMs with a mobile app.
  • Event tracking (tracks previous communication to plan the future approach).
  • Highly flexible.


  • Some more features including salary slips, income tax proof submissions, and others might be helpful.
  • Loading times can sometimes be slow.
  • Configuration updates may be required more frequently than with some other CRMs.

Product Updates:

  • Mobile App – Shortcut Actions allow you to quickly add contacts, deals, and notes on the go.
  • Mobile App – Share Recordings allows you to share your records with your team.
  • Upgraded Freshsales-Freshdesk integration so you can now view Freshdesk tickets within Freshsales.

Get started with Freshworks CRM for free.Try Freshworks CRM

Save by Comparing CRM Software Quotes

5. Salesforce.

Best Enterprise CRM Software.


Adam’s Take

Want a selling tool that your team can start using out of the box? Salesforce is my #1 recommendation for anything (and everything) CRM-related. If you want to get more leads, close more sales and build relationships with your audience, Salesforce gets my top recommendation.7.8out of 10

Best For

Overall CRM



Annual Discount



30-Day Free TrialTry Salesforce

Salesforce is one of the most famous names on this list and has more than a million users worldwide. It’s a cloud-based CRM software that caters to all the branches of a business, including sales, service, marketing, analytics, and more.

Salesforce Best CRM Software

Key Features:

Salesforce Key Features
  • Opportunity Management – You can close more deals by identifying the perfect opportunities with the ‘opportunity management’ module.
  • Contact Management – With this module, you can track parameters like customer history, communications, and social media mentions.
  • Sales Performance Management – Set sales goals and update targets for the best sales performance.
  • Visual Workflow – Using this, you can drag, drop, share, and track files and updates.
  • First Feed Feature – Allows you to see what you want to see first (based on your settings).

User Experience:

Salesforce user experience

A very visual dashboard gives you all the information and numbers you need to see at a glance, while still providing the ability to deep dive into the details with just a few clicks.

Salesforce’s interface is very user-friendly and easy to navigate. The layout is clean and organized, making it simple to find what you’re looking for.

Various apps that work on tablets, mobile phones, and even smart watches make it easy to stay connected to your data no matter where you are.

Pricing Plans:

Salesforce Pricing Plans

Salesforce offers a variety of products; therefore, the prices may vary. However, the subscription plans start at $25 per user per month, and the most expensive plan costs $1,250 per user per month (both billed annually). You can also get in touch with them for a customized plan.

What I Like/Dislike About Salesforce:


  • 24/7 customer support is available via phone, email, and tickets.
  • High-level automation and personalization (provide great social experience).
  • 30-day free trial period.
  • Cloud-hosted (faster and inexpensive).
  • Compatible with Linux, Windows, Mac, and Android.
  • Open API (therefore highly customizable).
  • Offer enterprise territory sales management, a sales CRM, and management of social networks.
  • Multi-language and multi-currency customer support.
  • Wide range of email templates to choose from.
  • In-built Einstein Lead Scoring.
  • Lead management with sales force automation tools and business intelligence.
  • Compatible with all devices, including mobile phones.
  • Provides partner communities.
  • In-built process builder and lead generation tools.
  • A large number of third-party integrations (LeadExec, Ambassador, Zuora, Zendesk, among others).
  • Mass emailing option to help you save time and effort.


  • Can’t be used by companies who want on-premise deployment.
  • Live chat support isn’t available.

Product Updates

  • Appointment Bundling makes it easy to schedule multiple appointments with leads and contacts in a single day.
  • Smarter data and analytics means that you can trust your data more than ever before, and make decisions with confidence.

For a more detailed look at these top tools, check out my comparison of HubSpot vs. Salesforce.

Get started with Salesforce.Try Salesforce

6. Zoho CRM.

Best CRM For Small Business (SMBs).

zoho crm homepage

With Zoho CRM you can get a 360-degree view of your business, track essential sales and marketing opportunities, and increase conversion rates. With more than 150,000 customers globally, Zoho CRM is one of the most popular tools on this list.

Key Features:

  • Advanced CRM Analytics – Integrates your data and derive actionable insights.
  • AI-Powered Sales Assistant – Zoho helps sales teams and representatives make decisions based on customer profile and detect anomalies.
  • Performance Management – With features like gamification, reporting, sales forecasting, and territory management, you can make the best out of your small business spendings.
  • Sales Enablement – Helps you generate price quotes and access sales scripts.
  • Process management – Enables the team to chart out every step of the sales process with sales builder and processing rules.


  • Omnichannel customer support via phone, live chat, email, and social media.
  • Provides high-level automation.
  • Highly customizable.
  • More than 100 third party integrations, including LinkedIn, Zapier, email integrations like Google and Outlook, and more.
  • Highly scalable.
  • 15-day free trial period.
  • Offers a mobile version (for paid plans).
  • Ensures data security, integrity, and regulatory compliance.
  • Multi-language offered.
  • Has a free plan for up to 3 users.
  • Provides holistic calendar management.
  • Offers data import/export.
  • Predictive sales feature to help with data enrichment, email sentiment analysis, and more.

Pricing Plans:

All four paid plans, the ‘Standard,’ ‘Professional,’ ‘Enterprise’, and ‘Ultimate’ cost $14, $23, $40, and $52 per user per month (billed annually). Zoho CRM also offers a freemium plan for up to 3 users.

Get started with Zoho CRM.Try Zoho CRM

7. Act!.

Best For Working Smart.

act! homepage

Act! provides businesses with the right metrics and insights to close more deals and better manage their customer relationships. 

It offers a wide range of features, including contact and lead management, opportunity tracking, quotes and invoices, marketing automation, and reporting. 

The software is available in both on-premise and cloud-based versions, so businesses can choose which program best suits their needs.

The pricing plans are completely transparent which means that you know exactly what you’re going to pay and how much of your resources the program is going to use. 

Key Features:

  • Rich account management means that businesses have all the data they need about their customers at their fingertips. 
  • The Calendar & activity tracking feature allows businesses to see which events are coming up and track their progress. 
  • The Dynamic sales pipeline management feature gives businesses a visual representation of their sales pipeline so they can see where each deal is at. 
  • Act! Insight analytics provides businesses with valuable insights into their customer base so they can make better decisions about marketing and sales strategies. 
  • Office, Outlook®, & Google™ integration means that businesses can access their Act! account from any of their devices. 
  • The Act! Companion mobile app gives businesses the ability to view their account, contacts, and calendar on the go. 


  • Manage sales force automation to help you keep track of your sales team’s performance and progress.
  • When it comes to marketing automation, Act! provides powerful tools to create engaging campaigns that reach a wider audience.
  • Finally, its customer relationship management capabilities make it easy to manage your customer relationships and improve your business performance overall.


act! pricing

Pricing is $37.50 per user per month, billed annually when selecting the on-premises plan.

There are then various marketing automation that you can add on based on your specific needs.

When it comes to cloud-based, the pricing is either $30 per user per month (Standard plan) or $45 per user per month (Expert plan).

Get started with Act!.Try Act!

8. HubSpot CRM.

Best Free CRM with Marketing Tools.

hubspot crm

HubSpot CRM is a full-featured marketing suite, with its CRM software being their most popular offering.

HubSpot CRM is great for sales professionals due to its great features and time-saving tools. It’s also a strong option for marketing teams with the ability to capture, track, and grow new leads within a database.

They offer a 100% free version of their software, with the ability to upgrade and get access to their entire suite of marketing tools.

Key Features:

  • Email and Lead Nurturing – You can send free, personalized emails, and track your results with built-in analytics reports.
  • Contact Organization and Management – You can connect your email inbox to their CRM and automatically sync and organize your contacts in one place.
  • Over 300 Integrations – Easily connect your existing tech stack to get more functionality out of the tools you’re already paying for.
  • Live Chat and Chatbots – Help customers faster with support tickets, productivity tools, and instant chat capabilities.
  • Sales Pipeline Data – Sales leaders can view their entire sales pipeline with insights into sales activity and individual performance.


  • A free plan that you can upgrade at any time.
  • Integrated with their sales and marketing suites, which include live chat, landing pages, email marketing, ad management, document management, and more.
  • Free email marketing and list segmentation.
  • A team email and conversations inbox for access to all messages in one place.
  • A great form builder to capture lead information.
  • Ad management tools to track ROI across paid campaigns on Google, Facebook, Instagram, LinkedIn, etc.

Pricing Plans:

HubSpot Pricing

HubSpot CRM has a free plan that offers a lot of great features to start with. You can then choose to upgrade to one of their paid plans:

  • Starter ($40/month): All features of the free plan, plus additional forms, up to 50 email list segmentations, $1k in ad management, 10 reporting dashboards, and limited conversational bots.
  • Professional ($800/month): All features of free and starter, plus 2,000 email list segmentations, $10k in ad management, 25 reporting dashboards, and full chatbot features. This plan also opens up additional features like phone support, content strategies, an SSL certificate, and a blog.
  • Enterprise ($3,200/month): All features outlined above (with higher-tier options), plus user roles, event-based segmentation, predictive lead scoring, API calls, multi-touch revenue attribution, webhooks, and more.

Get started with HubSpot CRM.Try Hubspot CRM

9. Salesflare.

Best Sales CRM For Automation.

Salesflare CRM

Most CRMs are dependent on you and the rest of the sales team performing manual data input, but this is not the case with Salesflare. It makes keeping the CRM up to date a breeze by pulling together all the information automatically.

Key Features:

  • Visual, drag-and-drop sales pipelines: Create a clear overview of your sales pipeline, quickly update it, and track progress. You can create as many pipelines as you like.
  • Email and website tracking: Know how your customers are interacting with your emails and what they’re reading on your website. Track emails sent from Gmail, Outlook and Salesflare.
  • Email signature sync: Stop copy-pasting information from email signatures into your CRM. The tool automatically detects and interprets signatures to update your contacts.
  • Automatically enriched company and contact data: Start typing the name of a company, then click the right search result. It takes it from there by pre-filling the company profile with publicly available info.
  • Email templates & workflows: Automate repetitive emails by using templates in Salesflare and Gmail, powered by shortcut keys and merge fields. Want to fully automate your follow up? Just set up an email workflow.
  • Relationship strengths: Looking for the right intro? Salesflare detects who in your team knows who (and how well) at the company you’re chasing, so you know how to approach them.
  • Automated reminders: Never forget to follow up with a customer, answer an email, or enter meeting notes.
  • Business card scanner: Snap a picture of the business cards you receive with its built-in scanner. Its AI will extract all contact details in a matter of seconds.
  • Out-of-the-box dashboards: No need to hire a business intelligence person. From the moment you get going, their tool will automatically start crunching your data and extracting insights.


  • You’re up and running in days, not months: Going live takes teams three days on average, compared to almost two months with competing CRMs.
  • Your team gets it: Even though it packs a lot of power, its interface is simple and intuitive. And its automation keeps your team updating and using it, even when times get rough.
  • Happier customers; more sales: Teams more effectively track their prospects, so everyone gets the personal attention they deserve.


  • Doesn’t offer on-premise deployment.
  • Supports only English software.


Salesflare Pricing

Salesflare offers three paid plans: Growth, Pro, and Enterprise.

Most of the features come on the Growth plan, except email sequences, permissions and custom dashboards. The Enterprise plan is for those who need enterprise level assistance. The prices start from $29 per month and go up to $99 per month.

10. Nimble.

Best Simple CRM.


The Nimble is an excellent, albeit simple CRM software tool, that works within the G-Suite inbox or Office 365. It allows you to update contacts, access company & contact insights easily, and manage deals from within your workflow, among other impressive features.

Key Features:

  • Relationship Management – helps you automatically combine and collate social media connections, communications, inboxes, and calendar appointments.
  • Live Profiles – actionable, accessible contact records to quickly locate contact information and interaction history.
  • Segmentation – helps you stay organized by segmenting your contacts into lists to take various actions.
  • Reminder feature – never miss out on an opportunity with pre-scheduled reminder features.
  • Pipeline management – always stay on top of every stage of the sales funnel by the visual representation of pipelines.


  • Sends out group emails to help you engage your audience at a large scale.
  • Email tracking to engage customers/leads more effectively.
  • Extensive range of third-party integrations, such as Gmail, Outlook, HubSpot, Mailchimp, and more.
  • Offers a redesigned smart contacts app (enhanced widget to support, calendars, tasks, deals, and more).
  • Highly scalable and customizable.
  • 14-day free trial.
  • The prospector tool allows you to visit a website and get professional details about people who aren’t listed on the website.
  • Has a ‘group message’ feature.
  • Extensive task management to create and assign tasks to different team members.
  • Compatible with mobile phones.
  • Ensures data security, integrity, and GDPR compliance.


  • Only a single plan is available.
  • Doesn’t one with the auto-responder feature.
  • Doesn’t have a free plan.
  • Many integrations need a ‘sync’ tool to function properly.

Pricing Plans:

There is only one plan available. The price is $25 per month (billed monthly) and $19 per month (billed annually).

11. NetHunt CRM.

Nethunt CRM

NetHunt CRM works collaboratively with your Google account and all other applications. It brings to you all the familiarity of the G-suite, along with all the CRM functionalities.

Key Features:

  • Customer Relationship Management – Takes care of managing and following up on leads, taking care of existing customers, create records, and answers questions.
  • Pipeline Management – Picks the right deals and activities to select and follow-up on a daily or weekly basis and see how close you are to closing a deal.
  • Sales Cycle Management – Go after leads more effectively, find out the status of the sales cycle, and optimize efforts.
  • Leads Tracking – Ensure timely follow-up and status of leads so that you can track and address them effectively.
  • Sales Tracking – Helps you track sales across multiple channels, monitor the KPIs of the sales team, and capture information about leads and customers.


  • Fully integrated with Gmail.
  • 14-day free trial period.
  • Filter, sort, and save data the way you need.
  • Highly customizable and scalable.
  • Sends out personalized, bulk emails.
  • Capture prospective leads in one click.
  • User-friendly, intuitive interface.
  • Extensively integrated with third-party applications (LinkedIn, Mailchimp, Twitter, Facebook, and more).
  • Cloud-hosted (inexpensive and easy setup).
  • Multi-language platform.
  • Email, phone, and live chat customer support available.
  • Compatible with mobile devices.
  • Data import and export is effortless.


  • Isn’t compatible with Linux.
  • Ticket customer support not available.
  • On-premise deployment isn’t available.
  • No free plan available.

Pricing Plans:

NetHunt CRM Pricing

NetHunt CRM offers three plans, called the ‘Professional,’ ‘Professional Plus,’ and ‘Enterprise.’ The prices start from $24 per month and go up to $48 per month.

12. Nutshell CRM.

Nutshell Powerful CRM

Nutshell CRM is a comprehensive, cloud-based software aimed at solving a multitude of business process problems. It’s a holistic tool capable of handling all facets of a business CRM and perfect for keeping detailed records. It uses an Amazon Web Services (AWS) platform.

Key Features:

  • Contact Management – Manage, import, and export all your contacts to get started immediately (automatic contact sync, centralized database, business card scanner, intelligent search function).
  • Reporting & Performance Tracking – Instantly view your sales performance by drilling down by product, representative, lead source, and more (sales report, forecast report, loss report, activity report, funnel report, dashboards).
  • Sales Automation – Automate most processes with powerful tools for maximum efficiency.
  • Extensive Integrations – Nullifies the need for an IT department by offering vcamparious third-party integrations like Mailchimp, Constant Contact, Intercom, Outlook, Slack, and more.


  • Send bulk emails.
  • Compatible with mobile devices.
  • Easy data import & export.
  • Provides a highly collaborative environment.
  • Highly scalable and customizable.
  • Cloud-hosted (inexpensive and easy to deploy).
  • Extensive customer support via a phone number, email, live support, and tickets
  • 14-day free trial.
  • Comprehensive pipeline management (drag-and-drop board view, list view, chart view).
  • Ensures data security, data integrity, and regulatory compliance (GDPR compliant).
  • Provides continuous backups by taking snapshots twice-daily, weekly, and monthly.
  • Payment card industry (PCI) compliant to protect billing information.


  • Doesn’t support multiple languages (only English).
  • Doesn’t offer on-premise deployment.
  • Pricing plans do not include any freemium plan.

Pricing Plans:

Nutshell CRM provides two plans.

Nutshell CRM Pricing

The first one is the ‘Starter’ plan $19 per user per month, and then you have the ‘Pro’ plan for $19 per user per month (billed annually).

13. Insightly.

Insightly cover page

Insightly is a modern CRM platform that can help you grow your business faster by building lasting relationships with customers.

Key Features:

  • Lead Routing – Tracks the most relevant lead information including a rich activity timeline of marketing campaign source, email, phone calls, meetings.
  • Relationship Management – Enables you to build strong relationships with existing customers and get new customers on board.
  • Extensive Third-Party Integrations – Integrated with a wide range of applications like Gmail, Mailchimp, Dropbox, Outlook, and more.
  • Pipeline Management – Allows you to monitor the performance of the sales team, track sales pitch, and identify where it is precisely in the sales funnel.


  • Compatible with mobile devices, both Android and iOS.
  • Provides visual dashboards for display and tracking important metrics.
  • Ensures data integrity (military-grade AES-256 encryption) and regulatory compliance (GDPR-compliant).
  • Highly flexible calendaring and events.
  • Highly scalable and customizable.
  • Offers features to ensure efficient filtering and tagging possible.
  • In-built automated email reminders and tracking.
  • 14-day free trial.
  • One of the most affordable software solutions.
  • Customer support available via phone, tickets, and email.
  • In-built tutorials for hands-on experience working with the software.
  • Get a real-time macro/micro view of your business.
  • User-friendly and intuitive.


  • Doesn’t have live chat support and on-premise deployment.
  • Supports only one language (English).

Pricing Plans:

Insightly Paid Plans

The prices start from $29 and go up to $99 per user per month (billed annually). Insightly also offers a free plan for up to 2 users.

Save by Comparing CRM Software Quotes

14. Engagebay.

Engagebay: All-in-one marketing and sales CRM

Engagebay is a cloud-hosted CRM that integrates all business processes and functions like sales, marketing, and finances on to a single platform. On top of that, the software primarily focuses on automation for maximum efficiency.

Key Features:

  • Email Marketing – Offers a great module, laced with features like A/B testing, auto-responders, CAN-SPAM compliance, dynamic content, event-triggered emails, and more.
  • Lead Generation – Efficient lead generation with features like contact import and export, lead capture, database integration, nurturing, scoring, segmentation, and more.
  • Marketing Automation – Offers customizable CTAs, drip marketing campaigns, sales intelligence, website visitor tracking, and so forth.
  • Social Media Marketing – You can perform analytics, contact management, automated publishing, content management, and multi-account management.


  • Offers a great free plan.
  • Extensive third-party app integrations, such as Zapier, Xero, and more.
  • Highly customizable and scalable.
  • User-friendly and intuitive interface.
  • Comprehensive customer support via phone, live chats, email, tickets.
  • Offers free trial period for paid plans.
  • One of the most affordable plans in the market (entirely cloud-based).
  • Ensures data security, integrity, and regulatory compliance (GDPR-compliant).
  • Real-time, consolidated customer information for all (including previous interactions and purchases).
  • Variety of forms and pop-ups for visitor engagement and lead generation.


  • Doesn’t offer on-premise deployment.
  • Supports only English software.

Pricing Plans:

It has four broad segments:

  • All-in-one
  • Marketing
  • CRM & sales bay
  • Service Bay

The CRM & sales bay segment has four plans (one free and three paid).

Engagebay Pricing

The paid plans start from $7.79 and range up to $29.99 per user per month, based on features (when paid bi-annually). You can also pay annually or monthly.

15. PipelineDeals.


PipelineDeals is an intuitive, cloud-hosted, all-in-one CRM software that is ideal for small and medium businesses. It has excellent features with a focus on sales and employee empowerment.

Key Features:

  • Sales Pipeline Management – Allows you to visualize, optimize, and understand your sales pipeline for maximum efficiency.
  • Lead Management – Identify, track, follow up, and nudge the leads that are most likely to be converted (into sales) along the sales funnel.
  • Contact Management – Helps you build new relationships with prospective leads and follow up on existing customers.
  • Sales Team Management – Sets meaningful objectives and establish team activity tracking. Moreover, it helps you eliminate redundancies, delays, and confusion by organizing team knowledge and providing a framework for collaboration.


  • 14-day free trial period.
  • Unlimited deals, stages, companies, and contacts.
  • Unlimited file storage.
  • Easy import/export data (Excel or other CRM).
  • Since it is cloud-hosted, it’s inexpensive and easy to set up.
  • High customizability and scalability.
  • Compatible with mobiles (Android and iOS).
  • In-built email acceleration, which helps you track open-rate, click-through rates, and downloads.
  • Enables you to develop dashboards for real-time visualization.
  • Extensive third-party integrations (Mailchimp, Outlook, Excel, Zapier, and more).
  • In-built foreign currency tracking (any market or local currency).
  • Comprehensive data analytics and campaign management for actionable insights.
  • Extensive customer support via email, phone, live support, and tickets.


  • Doesn’t offer a freemium plan.
  • You don’t get an on-premise deployment.
  • No multi-language support (only English).

Pricing Plan:

PipelineDeals Pricing

The paid plans start from $25 and range up to $49 per month.

16. Agile CRM.

Agile CRM

Agile CRM is an all-in-one CRM with a focus on automation of your marketing and sales while pooling them on to one platform. It is a cloud-based SaaS service that is also one of the most affordable software around.

Key Features:

  • Contact Management – Efficient single page management of contacts can help you close more deals.
  • Project Management – Effective management of all projects on the same platform with features like drag-and-drop task lists and more.
  • Appointment Scheduling – You can share your calendar online & automate scheduling, invites, and follow-ups.
  • Email Marketing – Create and send professional emails, newsletters, personalize them, and track & analyze results.


  • It offers a free plan for up to 10 users.
  • Cloud-based (inexpensive and easy to set up).
  • Offers multi-chat windows, easy data entry, and workflow automation.
  • Extensive customer support via phone, email, live chats, and tickets.
  • Comprehensive email tracking to help you gain essential insights into your email marketing campaign.
  • Built-in auto-responders.
  • Extensive third-party integrations with social, billing, email, and customer support apps.
  • The “telephony” feature lets you enjoy one-click calling, call scripts, and voicemail automation.
  • Offers mobile marketing to send out personalized SMS and use mobile messaging in campaigns.
  • Helps you create dynamic landing pages to attract and engage potential leads.
  • Offers excellent exit intent pop-ups (convert abandoning visitors using them).
  • Highly scalable, customizable, and user-friendly.


  • Doesn’t provide on-premise deployment.
  • Supports only English.
  • 24/5 customer support (not 24/7).

Pricing Plans:

Agile CRM Pricing

Agile CRM is a free plan with limited features. There are three paid plans starting from $8.99 and ranging up to $47.99 per user per month.

17. Adsoup.


Adsoup is a multi-platform CRM software with a focus on streamlining communications between your business and clients. It is most suitable for sales and can be very useful for small and medium-sized enterprises.

Key Features:

  • Real-time Messaging – Mobile compatibility ensures that you can always serve your customers even from remote locations by using a web browser.
  • Sales Tracking – Know the exact status of a prospective lead and its position in the sales funnel.
  • Revenue Monitoring – Study and keep track of the channels generating the maximum revenue for increased focus.
  • Single-platform communications – Allows sales representatives to keep track of all prospective leads across multiple windows and not miss out.


  • Has a great free plan.
  • Paid subscriptions have a 7-day free trial.
  • High level of automation (collect Facebook lead generation, messaging ad responses, and email leads into a pipeline).
  • Provides shared IMAP email and Google Dialogflow bot (paid plans).
  • Compatible with mobile devices.
  • Perform simultaneous chats.
  • Contains canned responses feature (added efficiency).
  • Real-time value tracking and revenue reports.
  • Cloud-hosted (inexpensive and easy setup).
  • Customer support via live chat.
  • Offers a single dashboard to unify multiple channels.
  • Involves document storage and easy platform switch.
  • Offers drag-and-drop deal management.
  • Extensive third-party integrations.


  • Doesn’t have email/phone customer support.
  • Supports only English (no multi-language capacity).
  • You have to pay an additional amount for extra add-ons.

Pricing Plans:

Adsoup pricing

For one, Adsoup offers an effective free plan. The paid subscriptions start from $19 and go up to $56 per user per month (billed monthly). The annual payment involves a discount.

Some tools not yet listed include SugarCRM, Netsuite, SAP, and Microsoft Dynamics CRM.

Save by Comparing CRM Software Quotes

What is CRM Software?

Customer relationship management (CRM) software is a type of online tool that helps organizations manage a sales pipeline all the way from lead generation to closing sales.

CRMs help companies access, organize, and make sense of customer data to generate more sales.

CRM collects information from various channels like social media, email campaigns, live chat, phone calls, personal interaction, feedback forms, and more. It further leverages data analytics to analyze the customer’s buying history, patterns, and needs.

The aim is to enhance the customer experience and customer satisfaction, turning leads into customers, then nurturing and upselling that relationship.

CRM has been around for a long time (earlier in paper form), but the benefits of customer relationship management systems became apparent after widespread digitalization.

CRM systems link various departments, including sales, marketing, HR, customer service, IT, business intelligence (BI), and finance. Furthermore, data is readily accessible by any employee in real-time, which empowers teams to quick, data-driven decisions.

Overall, CRM solutions have managed to connect interdepartmental teams and increase sales while removing business silos.

How Do You Choose the Best CRM Software? [Infographic]

What Should You Look For in CRM Software?

Here are the top 10 things to look for when choosing your web-based CRM software:

1. Sales and Lead Management.

Your CRM should generate leads from inbound marketing, sales calls, email sign-ups, and more. Look for preset tasks to follow up with leads in less time. Your CRM should nurture your leads through the entire sales pipeline, from lead to close.

2. Marketing.

Built-in marketing tools like email pipelines, databases, and social media integrations can help with marketing and sales alignment.

3. Integrations.

CRM systems integrate with other important business software like email marketing tools, advertising platforms, data visualization tools, and more.

4. Analytics and Reporting.

Most CRM platforms have built-in reporting capabilities and pre-designed reports. Check for live and dynamic reporting features.

5. Product Mobility.

Since sales teams are on the move, does the CRM offer usage across different devices? Check to see if your CRM can be used on not just computers, but also mobile devices and tablets.

6. Implementation Timeline.

The product implementation period should be relatively quick, low cost, and error-free. Ask your support engineer how long the timeline is and what resources are required from your team.

7. Project Management Workflows.

Task management boards and approval checklists should help your sales teams manage their tasks efficiently.

8. Security.

File storage and platform security are paramount when selecting your CRM. Since your CRM is integrated with so much important data, make sure your platform’s security is top notch.

9. User Experience is Key.

How easy-to-use is your CRM? Don’t forget UX and make sure that your team is comfortable working with this tool for the long haul and there is a short learning curve.

10. API Calls.

Your CRM should have a robust, extensible, and open architecture for custom data integrations.

Questions to Ask When Choosing CRM Software.

  1. Is this built for small business or enterprise?
  2. Does this software integrate with the tools I’m already using?
  3. How many user seats are provided and are there user minimums?
  4. Would it be easy to train employees?
  5. Are there set up fees and what is the total cost?
  6. What type of security features are standard in the software?
  7. Is the API accessible?

What Are the Benefits of CRM Software?

Here are some of the demonstrated benefits of using a good CRM for businesses of all sizes:

1. Improved Client Relationships and Customer Interactions.

CRM software allows you to streamline customer information and can help you generate insights, allowing you to serve your clients better.

2. You Can Cross-Sell And Up-Sell.

Armed with a knowledge base about customer choice and preferences, you can easily suggest the purchase of complementary products. On top of that, you can recommend other value-added versions of the product(s) that are pricier than the one your customer has bought.

3. Improves Collaboration.

Breaking away from silos, every member of the organization can access the same data in real-time, which can lead to enhanced collaboration between team members, as well as between the different sales and marketing teams involved.

4. Enhanced Efficiency.

Since you are privy to information like customer preference, choice, and purchase history, the client doesn’t need to spend time explaining their requirements. You can capitalize on your knowledge, satisfy the customer, and enhance work efficiency.

5. Save Costs In The Long Run.

Setting up a CRM software can be costly, but it is a one-time cost. On the other hand, enhanced operational efficiency and collaboration leads to increased productivity, which lowers in the long run.

6. Increases Employee Engagement.

Employees feel empowered when they can access data, and it results in employees taking more ownership in the day to day work. Thus, CRM solutions naturally increase employee involvement.

How Do You Use CRM Software?

It is easy to start using CRM software, especially when you think about the benefits associated with it. For best results, you need to use it across all levels of your organization.

Here are some steps on how to use a CRM:

1. Add Sales Representatives.

Before you add anyone else, make sure you get your salespeople on board since they’re most vital for your CRM tool.

Your sales team will ultimately rake in the revenue, and CRM is crucial for them to get more sales for the business. That’s why you also need to ensure that they find it easy to use.

2. Segment Your Audience.

Every business is different, and there are different ways a company can segment their sales funnel. The most commonly used method is by dividing your potential customers into various stages like ‘lead,’ ‘opportunity,’ and ‘customer,’ which represents them from a company standpoint.

3. Import Your Contact List.

While many small businesses use different CRM systems for various uses, it’s a good practice to use a single one.

However, whether or not you’re using a single CRM, you’ve got to import your data like the contact list, past deals, and other customer information. Almost all of the CRM systems tools allow CSV file uploads.

4. Third-Party Integrations.

The whole point of a CRM is to focus on the customer details and data through as many channels as possible. Therefore, you need CRM software that provides abundant third-party integrations.

Some of the essential integrations that you should be looking at are Amazon, Alibaba, Facebook, Twitter, Instagram, among others.

5. Create a Dashboard.

CRM systems have the power to simplify things for you by creating a dashboard. A dashboard lets you take control of everything you need to do by displaying it on the screen.

It’s basically a visual, central control panel where you have access to all the functions of your business, and control anything you want at any time.

Here’s an infographic that depicts what a typical CRM systems dashboard looks like:

Dashboard CRM Software

You can see and monitor project updates, task completions, statistics, visualizations, charts, and much more.

6. Create Reports.

The sales team is where your marketing efforts hit real-world sales. That’s why you should provide them with as much information as possible, which will ease their job of selling the right value to the right customers.

It’s a good practice to create reports at regular intervals, like weekly, quarterly, or monthly, and send them to the sales reps.

These reports help the sales reps to:

  • Evaluate their performance
  • Evaluate the performance of the team
  • Keep track of the targets they have achieved and the goals they’re yet to achieve
  • Keep track of the comparative performance between colleagues (for bonus and incentive considerations)

The sales reps can then modify their performance accordingly.

CRM Software FAQ

What is the easiest CRM?

If you’re looking for a simple and easy to use CRM, there are plenty of options. The free version of HubSpot that syncs with your Gmail account is very easy to set up and use. NetHunt, another Gmail-based CRM is another one that can be installed with just a few clicks. Finally, Nimble CRM is known as a user-friendly CRM and is quick and easy to set up.Is CRM difficult to learn?

Learning to implement and use a CRM is not as difficult as one would think. All CRMs have helpful onboarding support and technicians to get your system up and running and synced with your tech stack.
If you’re looking for a highly-customizable solution, Microsoft Dynamics, Oracle, SAP, and Salesforce all provide excellent implementation support.Does Google have a CRM?

Google does not have its own CRM. However there are a lot of CRM systems that integrate with Gmail.
For example, Zoho, Agile CRM, Streak, HubSpot, Freshworks CRM, and Salesforce Essentials all easily integrate with your Gmail account.Is HubSpot CRM really free?

According to HubSpot, they will keep their basic CRM free forever and will always have a free plan. Their free CRM tools include contact management, tasks and activities, contact website activity, company insights, prospects, ticketing, and more.What is the best sales CRM software?

The best sales CRM software should have tools built for sales teams, including sales pipelines, customer and lead information, automatic follow-ups, cross-sells, upsells, and more. Here are my top picks:
1. HubSpot
2. Zoho
3. Freshsales
4. Salesforce
5. Nimble
6. Pipedrive
7. NetHunt CRM
8. Nutshell CRM

Executive Summary.

There are a lot of CRM tools on the market, and all of them have their own unique features and benefits.

Overall, I recommend you get started with Pipedrive or Freshworks CRM for your customer relationship management CRM software as they are the best options.

However, you know your business better than anyone, and it’s for you to decide what it needs. Look at the value you’re getting at a definite price point, and the outcome you’re looking at.

Look at things like cloud vs. on-premise deployment, features and functionality, third-party integrations, ease-of-use, pricing plans, and more. Study all the facets before choosing the perfect CRM software for your business.

Which CRM software are you planning to use for your business? Let me know in the comments below.

Further Reading: Check out my other reviews of the marketing automation platforms and project management software to use this year.

And if you’re an enterprise business, read my reviews of the best ERP software or the best ecommerce platforms to run your online business.

Finally, check out this ERP vs CRM comparison guide that goes over the similarities and differences between these two major enterprise tools.

Disclosure: I may receive affiliate compensation for some of the links